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We will collect and process the following data about you:

Information you give us. This information that you give us by filling in forms on or by corresponding with us by email or otherwise. It includes information you provide when you register your interest in a product by submitting an enquiry or download a catalogue, subscribing to our newsletter, completing a survey or reporting a problem with our website. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and photographs. We will only request information which is required for the specific purpose it is to be used for.

By submitting this data, you give your consent that we collect and process the data to provide you with the information, products and services that you requested from us. You have the right to withdraw consent at any time. We also may use this data to carry out our obligations arising from any contracts entered between you and us. We store your personal data only as long as we need it to provide the information, services or offers you requested, or to carry out our obligations arising from any contracts.

Regarding each of your visits to our site we will automatically collection the following information:

Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information (if using the client area), browser type and version, time zone setting, browser plug-in types and versions, device types, operating system and platform.

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed, searched for or purchased, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse the website, and any phone number used to call our general office number.

This information is stored exclusively by us to administer our site and for internal operations including troubleshooting, data analysis, testing research, statistical and survey purposes and for the control of illegal acts. We reserve the right to check these log files and data retroactively if there is reasonable suspicion of an illegal act due to concrete indications. As far as personal data is processed, we do so solely to protect our legitimate interest to control illegal acts particularly in connection with our website.

Information we receive from other sources. This information we receive about you if you use any other of the websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, advertising networks, analytics providers, search information providers and credit reference agencies). We still notify you when we receive information about you from them and the purposes for which we intend to use that information, as well as the legal basis for such processing.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and purposes for which we use them see our Cookie Statement.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after you visit our website. Other cookies remain on your device until you delete them. These cookies allow us to recognise your browser at the next visit.

As far as personal data is processed in this regard, we carry out such processing on basis of our legitimate interest to improve our website for users. We only process psuedonymised data in this regard upon your visit of our website. You can delete cookies on your device at any time and once they are deleted we cannot process any information contained in a cookie.

You can further adjust your browser so that you are informed about the setting of cookies and only allow cookies on an individual basis, exclude accepting cookies for specific cases or in general, and activate the automatic deletion of cookies when you close your browser.

The functionality of this website may be restricted when cookies are deactivated.


We use information held about you in the following ways:

To provide you with information about other goods and services that we offer that are like those that you have already purchased or enquired about. You have the right to opt-out of receiving communications from us at any time by contacting or by clicking the unsubscribe link contained in any such email.

If you have provided your consent for the use of your data for marketing purposes, we will contact you electronic means (email or SMS) or by direct mail with information about such goods and services like those which were the subject of such consent. You have the right to withdraw this consent at any time by contacting or by clicking the unsubscribe link contained in any such email.


All personal information you provide to us is stored on our secured servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.


We only transfer your data to third-parties where you have given your consent to such transfer or if such transfer if legally required. In addition, we may instruct third parties to process your data under our authority.

In this regard your data may also be processed by third parties and staff operating outside the European Economic Area who work for us or for one of our suppliers. This includes third parties and staff engaged in, amongst other things, the fulfilment of your order, the processing or your payment details and the provision of support services.


We will retain your personal information for the period necessary to fulfil the purpose outlined in this Privacy Statement unless a longer retention period is required or permitted by applicable law.

As a data subject, you have the right to assert the rights of the data subject with us at any time. In particular, you have the following rights:

  • You have the right to obtain information whether and if applicable to which extent we process personal data concerning you or not
  • In the case of processing of personal data concerning you, you have the right to access information, in particular, the following information: stored data concerning you, purpose(s) of the processing, categories of data, recipients to whom we disclose data and the duration of the storage
  • You have the right to request the rectification of your data without undue delay, as far as they are inaccurate or incomplete
  • You may assert your rights by contacting us under the contact details listed below
  • You have the right to request the deletion of your personal data from us without undue delay
  • You have the right to withdraw your consent given to us concerning the processing of your data at anytime
  • You have the right to let the processing of your personal data be restricted
  • You have the right to receive the personal data concerning you with you had provided to us in a structure, standard and machine-readable format, and to transmit this data to another controller


You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you, with effect for the future; this also applies to a profiting (which we can only carry out where you have given your consent) based on these provisions.


Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these privacy policies before you submit any personal data to these websites.


Any changes we make to our Privacy Statement in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Statement.


Questions, comments and requests regarding this privacy statement are welcomed and should be address to:

Hoist UK
21 Tarran Way North
Tarran Way Industrial Estate
CH46 4UA

Or emailed to